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Frequently Asked Questions

GARMENT QUESTIONS

WHERE IS THE CLOTHING MADE?

Our clothes are handmade in Los Angeles, California. The fabrics we work with come from all over the world. Sometimes, we make custom fabrics, produced locally in Los Angeles or in other parts of the world. In all instances, we list the country of origin of the fabric under the description of each product. If you have allergies to synthetic or natural fabrics, please be advised to pay attention to the fabric content.

HOW DO THE MODERN RINGER T-SHIRTS FIT?

Our t-shirts are unique not only in their appearance but in their fit as well. We tapered the body to be slim yet comfortable, narrowed the sleeves, and added custom designed elastic to the neckline, sleeves, and the shoulders. The elastic was designed to stretch and conform to any arm shape, be gentle enough to provide a soft neckline, and maintain enough structure to keep the shoulders from drooping. Our neckline is a subtle, high v-neck that is different from any other shirt. The presence of the elastic on the shoulders provides a much more straight and structured appearance. We chose a soft cotton blend, spun right here in the United States, for the shirt. The fabric is custom milled in Los Angeles with just the right amount of spandex to give it flexibility. Finally, we increased the weight of the fabric (from that of a standard t-shirt) which allows it to better hold its shape and form. This makes our shirt conform to a body shape, rather than simply covering the body.

If you are unsure of your size and would like a more visual guide, Please click on the “Virtusize Chart” button located underneath the sizing icon on the product page. From there, please follow the guide and to better distinguish your size.

HOW DO THE DRESS SHIRTS FIT?

We worked hard to create the perfect-fitting shirt. We trimmed the body, raised the armhole, straightened the hem to get rid of an elongated tail, added a french placket, chose a medium sized collar, added a plain back yoke, and slimmed the arms. We topped it off by choosing the best stretch cotton imported from Japan, that both holds its shape and is soft. With these changes, we truly believe we have created a shirt that looks smart both tucked and un-tucked: a sharp and versatile, everyday shirt.

 **Though we try to keep sizing standardized across every shirt we release, there are some exceptions, especially when it comes to fabric varieties. We suggest referencing the Size Charts and its specs before ordering an item. For specific product questions, you can always email our customer service at info@deidochi.com.

If you are unsure of your size and would like a more visual guide, Please click on the “Virtusize Chart” button located underneath the sizing icon on the product page. From there, please follow the guide and to better distinguish your size.

CAN I COUNT ON ORDERING THE SAME SIZE SHIRT EVERYTIME?

Once you have established your correct shirt size, we want it to be as easy as possible for you to order without a doubt. Our goal as a company is to make quality shirts that are guaranteed to fit across various fabrics. On occasion, our shirt sizes can differ slightly in sizing due to their handmade composition and the natural variability of the fabric. However, these differences will be minuscule. If the differences between sizes do turn out to be unsatisfactory, please contact us so we may exchange your item for a different size.

**There are scenarios in which we might improve the entirety of the size chart for a product after customer feedback. If a majority of our customers recommend certain changes to a size, we will implement those changes accordingly. 

If you are unsure of your size and would like a more visual guide, Please click on the “Virtusize Chart” button located underneath the sizing icon on the product page. From there, please follow the guide and to better distinguish your size.

ORDERING QUESTIONS

DO I NEED AN ACCOUNT TO MAKE A PURCHASE?

You do not need an account to make a purchase. You have the option to check out as a guest. To make a return, you will need to create an account. However, we recommend you make an account to receive up-to-date information on your Blueprint items and to receive new DeiDochi information.

WHERE IS THE ORDER SHIPPING FROM?

All orders are shipped from our facility in Los Angeles.

WHEN WILL I BE BILLED?

You will be billed immediately after you checkout.

CAN I ORDER BY PHONE, EMAIL, OR MAIL?

Currently, all orders must be completed via the website. We will have live customer service soon. If you do have questions or wish to make changes to your order, please email us at info@deidochi.com.

HOW DO I SEE MY SHIPPING INFORMATION?

When you back a campaign, there is an estimated shipping date located on the product page. The products that have been fully funded can be found under the Production Phase section of the Blueprints page along with their estimated shipping date. This gives you a rough idea of when we will ship out your order. 

If you would like more updated and detailed information, please check out your orders page located in your DeiDochi account. Underneath your pending orders, we will update the production status and estimated shipping dates for those orders. We try to update these about every two weeks, as we get information from our production team.

Lastly, we will send you an email as soon as we ship your order that will include your tracking number. If you lose that email, you will be able to find the information on your orders page. If you would like further information, please feel free to email us at info@deidochi.com.

CAN I CANCEL MY ORDER?

Of course! Blueprints orders may be canceled as long as they are still in the Design Phase, meaning they are still being funded. Once a Blueprint product has been moved to Production Phase, it will no longer be up for cancellation. However, once you receive the product, you are more than welcome to return or exchange it (as compliant with our return policy). Orders from the Shop can be cancelled before they have shipped. You can cancel Shop orders through email or through your account.

CAN I CHANGE AN ORDER AFTER IT HAS BEEN PLACED?

 If you would like to make a change—such as request a different size, change to your shipping address, or cancel your order—just email us.

For Blueprints orders, you can change the size of the item you ordered if the campaign is still in the Design Phase. Once the campaign has been fully funded and reaches the Production Phase, you will not be able to change the size. You can email us at info@deidochi.com to ask about changes to your order during the Design Phase.

**To avoid any potential disappointment, make sure you read through our Size Charts thoroughly and please do not hesitate to contact us at info@deidochi.com, if you have any questions.

SHIPPING QUESTIONS 

DO YOU SHIP INTERNATIONALLY?

At this point, shipping is only available within the United States. We ship to all 50 states, Washington D.C, and U.S. P.O. Boxes. Please be aware of the local sales tax that is applied to all orders within your respective state. We do not ship internationally at this point in time. For international shipping rates, please come back at a later time.

WHERE IS MY SHIPPING CONFIRMATION?

We will send you an email as soon as we ship your order that will include your tracking number. If you lose the email, you will be able to find the information on your orders page. If you would like further information, please feel free to email us at info@deidochi.com.

WHEN WILL MY ORDER SHIP?

When you back a campaign, there is an estimated shipping date located on the product page. Please pay close attention to each product you fund as the estimated shipping date may vary between different products. You can also see products that have been fully funded and are currently being manufactured under the Production Phase of the Blueprints section. That gives you a rough idea of when we will ship out your order. 

If you would like more updated and detailed information, please check out your orders page located in your DeiDochi account. Below your pending orders, we will update the production status and estimated shipping dates for those orders. We try to update these about every two weeks, as we get information from our production team. This is the source for the most updated information on your order. 

WHAT IS THE RETURN/EXCHANGE POLICY?

 DeiDochi will happily exchange or refund any item(s) under the following conditions:

  • -If the item(s) happens to have a manufacturing fault, we will offer either a refund or an exchange.
  • -If an item(s) arrives and is a different size than the one you ordered, we will gladly offer a refund or exchange.
  • -If you are unhappy with the item(s), even if there are no manufacturing faults and you have received the correct size, then DeiDochi will exchange that particular item for another item of your choice provided that they meet the required conditions mentioned below.
  • -All returns must be made within 14 days of purchase.
  • -All returns need to be in perfect condition, unworn, and in the original packaging with all tags still attached.
  • -Any shipping fees required to make returns or exchanges are your, the customer’s, responsibility.
  • -You must contact us before returning any of the item(s) or else you will run the risk of not receiving your refund or exchange.
  • -We do not take responsibility for any packages that are lost in the mail. 

HOW DO I EXCHANGE A PRODUCT?

To facilitate a smooth exchange process, please login to your DeiDochi account and select "exchange" from under the RMA tab. Fill out the required information and wait for a response from one of our representative. Once your request has been approved, you can send the item back to us. Once we recieve the item, we will exchange your item for the one you like granted the item returned meets our return policy conditions listed above.

If you would like to make a return without using the RMA service in your DeiDochi account, please download this document. Clearly fill in your purchase confirmation number, proof of purchase, and contact details. Fill out the Return/Exchange Form before making the exchange and include it in your parcel. On this form, indicate what type of exchange you would like to make. Any shipping fees pertaining to the exchange are the sole responsibility of you, the customer.

HOW DO I RECIEVE A REFUND FOR A PRODUCT?

To ensure that the refund process goes smoothly, please login to your DeiDochi account and select "Refund" from under the RMA tab. Fill out the required information and wait for a response from one of our representative. Once your request has been approved, you can send the item back to us. Once we recieve the item, we will issue a refund  granted the item returned meets our return policy conditions.

If you would like to make a return without using the RMA service in your DeiDochi account, please clearly fill in your purchase confirmation number, proof of purchase, and contact details on the Return/Exchange Form before mailing in any items. When the item(s) is received by DeiDochi, and if it meets the aforementioned guidelines, a refund will be credited back to you via the original payment method you used. Any shipping fees pertaining to the returns are the sole responsibility of the customer.

Please note, it could take up to 2 weeks after we grant your refund for it to appear in your account.

CUSTOMER SERVICE QUESTIONS

HOW DO I CONTACT CUSTOMER SERVICE?

We will be offering live customer service Monday thru Friday soon. Until then, you can reach us via email at info@deidochi.com. On weekdays, we will get back to you within 24 hours. If you send us a message after Friday business hours or over the weekend, you will hear back from us the following Monday. During busier times, such as holidays, long weekends, or major sales, please allow a little more time than usual for a response to your email.

 

For more information, please do not hesitate to reach out to us.