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REFUNDS AND RETURNS

If you made an account with DeiDochi prior to placing your order you can initiate a refund or return by logging into your DeiDochi account and clicking on the RMA tab. From there, please fill out the appropriate information to either request a refund or an exchange. Then, please wait for our reply. When your request has been approved, you can send the item back to us. Once we receive the item, we will issue a full refund or return, as stipulated by you, granted the item meets our return policy conditions listed below. 

If you did not make a DeiDochi account prior to placing your order and would like to make a refund or exchange, please download this document. Make sure to fill in all relevant contact and order details and your reason for making the return. This will help us to improve our products and services. Please email the completed form to info@deidochi.com or include it in your return package.

CONDITIONS

 DeiDochi will happily exchange or refund any item(s) under the following conditions:

  • -If the item(s) happens to have a manufacturing fault, we will offer either a refund or an exchange.
  • -If an item(s) arrives and is a different size than the one you ordered, we will gladly offer a refund or exchange.
  • -If you are unhappy with the item(s), even if there are no manufacturing faults and you have received the correct size, then DeiDochi will exchange that particular item for another item of your choice provided that they meet the required conditions mentioned below.
  • -All returns must be made within 14 days of purchase.
  • -All returns need to be in perfect condition, unworn, and in the original packaging with all tags still attached.
  • -Any shipping fees required to make returns or exchanges are your, the customer’s, responsibility.
  • -You must contact us before returning any of the item(s) or else you will run the risk of not receiving your refund or exchange.
  • -We do not take responsibility for any packages that are lost in the mail. 

EXCHANGES

For customers who have a  DeiDochi account, please login to your account and select "exchange" from under the RMA tab. Fill out the required information and wait for a response from one of our representative. When your request has been approved, you can send the item back to us. Once we recieve the item, we will exchange your item for the one you like granted the item returned meets our return policy conditions listed above.

If you do not have an account with DeiDochi and chose guest checkout, you can make an exchage by downloading this document. Clearly fill in your purchase confirmation number, proof of purchase, and contact details. Fill out the Return/Exchange Form before making the exchange and include it in your parcel. On this form, indicate what type of exchange you would like to make. Any shipping fees pertaining to the exchange are the sole responsibility of you, the customer.

REFUNDS

For customers who have a DeiDochi account, please login to your account and select "refund" from under the RMA tab. Fill out the required information and wait for a response from one of our representative. When your request has been approved, you can send the item back to us. Once we recieve the item, we will issue a refund  granted the item returned meets our return policy conditions.

If you do not have an account with DeiDochi and chose guest checkout, please clearly fill in your purchase confirmation number, proof of purchase, and contact details on the Return/Exchange Form before mailing in any items. When the item(s) is received by DeiDochi, and if it meets the aforementioned guidelines, a refund will be credited back to you via the original payment method you used. Any shipping fees pertaining to the returns are the sole responsibility of the customer.

Please note, it could take up to 2 weeks after we grant your refund for it to appear in your account.